Frequently Asked Questions

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Q: WHAT IS THE FIREPLACE MANTEL MADE OF?


A: The Sonterra Stone fireplace mantel is made from a proprietary formula featuring crushed limestone aggregates and a lightweight core. Sonterra Stone fireplace mantels are non-combustible and are actually stronger than cut stone.

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Q: DOES MY SONTERRA STONE FIREPLACE MANTEL COME WITH A GUARANTEE?


A: Yes, Sonterra Stone provides a 100% Customer Satisfaction Guarantee. View the entire Policy.

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Q: WHO WILL INSTALL THE FIREPLACE MANTEL?


A: Installation is the responsibility of the purchaser. Sonterra Stone fireplace mantels are easily installed by the do-it- yourself homeowner, handy man or contractor. No special masonry skills are needed for installation of your stone fireplace mantel.

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Q: I DON’T SEE THE FIREPLACE MANTEL DESIGN THAT I HAVE IN MIND. CAN YOU CREATE A CUSTOM FIREPLACE MANTEL?


A: Yes, we can create custom fireplace mantels designs from a photo or drawings or just a detailed description of what you want. Our sales and design team can help with any look that you desire.

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Q: HOW CAN I BE SURE MY FIREPLACE MANTEL WILL FIT?


A: Our experienced sales and design team can walk you through the measuring process and help you gather all the necessary dimensions required to ensure the perfect fit of your fireplace mantel.

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Q: THE FIREPLACE MANTEL I AM INTERESTED IN DOES NOT SEEM TO FIT MY FIREBOX. CAN THE STANDARD SIZE BE ADJUSTED?


A: Yes, we can usually adjust any fireplace mantel to fit your particular specifications. Just call our sales and design team to determine the best fit for you situation.

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Q: WHAT IS THE LEAD TIME FOR A FIREPLACE MANTEL?


A: Standard fireplace mantels ship in 3-4 weeks. Custom fireplace mantels may require additional time. If you need your fireplace mantel sooner just let us know and we will do everything we can to accommodate your needs.

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Q: WHAT COLORS ARE AVAILABLE FOR MY FIREPLACE MANTEL?


A: Every Sonterra Stone fireplace mantel is available in four colors; Crème, Dulce, Natural and Old World. It is highly recommended that you select your color from actual Sonterra Stone samples. Free stone samples of each color are available by request.

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Q: HOW IS THE FIREPLACE MANTEL DELIVERED AND WHAT ARE THE SHIPPING COSTS?


A: Sonterra Stone fireplace mantels are delivered by freight carrier directly to your location. Shipping charges are determined by weight and distance and billed once your order is crated and ready to be shipped.

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